To drive marketing or sales, knowing your customer is mission critical...

As you know, to represent the voice of the customer, you need to to truly understand the rich experiences, needs and value opportunities that your customer lives and breathes on a daily basis. Getting the "straight from the heart" thoughts aren't a given. So, how do we get this key information AND know that the information can be trusted - DIRECTLY FROM YOUR CUSTOMERS' MOUTHS.

FirstScreen's Smart Agent, AI digital sales/marketing/support agent platform empowers your team to reclaim their day by enabling customers, sales prospects and support requesters to self-serve AI-automated phone conversations. This enables you to focus on what matters: Quick and true customer articulated needs, meaningful insights to empower better decision-making and most importantly, engaged and satisfied customers who appreciate that you value their time and input.

Focuses on what matters most to marketers

Understanding engagement, improving conversions and driving more revenue

Close deals faster

Grow your organization at record speds and earn your customers’ trust with the right information at the right time

Improve customer engagement

Boost customer engagement and conversion with natural, phone-based experiences to nurture prospects and connect with your customers

Boost productivity

Lightning-fast insights with real-time transcripts, curated global templates and automatic scoring models to save valuable time

Real-time transcripts

Know what your customers need with instant transcripts highlighted with your key decision priorities

Purpose-built analytics

Make better decisions and deepen customer engagement with flexible charting and data tables to measure ROI and agility

Drag drop scoring builder

Intuitively set up a behavior and lead scoring funnel to focus on the leads ready to buy based on their current sentiments

Self-serve calling

Customer-driven, AI automated phone conversations that help marketers engage the right audiences at the right time

Easy Visual Configuration

Preview and tailor every aspect of the customer experience aligning with branding requirements to accelerate sales

Instant Communications

Catch prospects and current customers at the moment of engagement with real-time dashboard & instant email alerts

Collaborative Sharing

Quickly share call records with leaders to surface new business opportunities, market insights and key customer feedback

Connect from anywhere

Access your account showing prospect engagement and customer support activity with your phone, tablet, or desktop.

True demand generation

Drive more engagement with purpose-driven communications & use easy approval workflows to send qualified prospects to sales

3 easy steps - See a demo today

Our patented interview engine makes it simple to find your next customers while resulting in instant ROI

Configure a campaign

Define a campaign, your questions and what answer themes are important for your callers to articulate

Post campaign link

Save a link to your website, send to lead lists and your social media accounts to empower customers to provide feedback

Review result reports

Callers take your custom, automated campaigns when they're ready while you sit back and view real-time results

Analyze & Visualize Performance

Know what’s working and what’s not with an included, BI-grade dashboard. With a quick view of your most important metrics, it's easy to become a data-informed marketer!

Integrate with Your CRM

Keep Sales and Marketing aligned. We can integrate with virtually any CRM to keep your data in sync so everyone is marching to the beat of the same drum

Increase Customer Loyalty

Leverage AI-powered insights and automated call capabilities to support your customers in days, not months resulting in record customer growth, loyalty and ultimately, revenue.

Dedicated Every Step of the Way

Our targeted and thoughtful onboarding and training sessions coupled with training videos and detailed step-by-step documentation can ensure your team will be ready for our easy to use platform.

Are you leveraging the latest technologies to quickly understanding your vocal customers' needs? Where does your organization’s marketing automation communication capabilities compare to your peers?

The right marketing automation software can help you streamline engagement, drive efficiency, expose real-time insights to drive ROI. Find new audiences and similarities among engaged propects today!